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Job ID: 387 - Dialer Manager
May 19, 2005

Job Title: Dialer Manager
Industry: Financial Services
Function: Finance/Accounting
Job Location: UAE
Position Level: Mid Management
Employment Type: Permanent
Salary Level: unspecified
Gender: No Preferences

Skills Required:

Job Description: Dialer Manager Our client a leading multinational bank is looking for a dynamic and proactive person to manage the dialer using dialer optimization models to obtain the best results. The role will be to manage the dialer system parameters and procedures to ensure maximum efficiency and effectiveness. Developing and maintaining internal control, setting benchmarks and giving feedback to the campaign supervisors on specific areas of improvement in order to achieve the set benchmarks, minimizing the financial risk to the Bank through the timely and efficient collection of debt while maintaining adequate level of service and quality. The job would involve ensuring compliance with all statutory and regulatory obligations of the Bank and all internal control requirements. The candidate will have a deep understanding of Collections and its various processes especially tele-calling and external agency management in addition to at least 1-2 years of predictive dialer management experience. The ability to make excellent decisions under pressure is a must. If you are good at planning, organization and time management with proven motivational skills, have a strong commitment to teamwork, and a graduate who is fully computer literate (competent user of Excel, PowerPoint, Word, Lotus Notes) you are encouraged to apply.

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